So last month I wasn't paid from Zazzle when others were. This concerned me so I sent in an email asking where my money was? The dashboard reflected that a payment had been sent to my PayPal account but I never received it. Zazzle sent an email back stating that they didn't have my social security number and to follow a link to complete the info. This concerned me more because they have always had it. I logged into my account and found that they DID in fact already have my tax information. Phewww... But where was my money?
I called Zazzle on the phone and got a representative by the name of Dino. Dino was not a pleasant guy (an understatement). Dino talked me in circles and never resolved my question. He made me more frustrated and had me wondering if I should be selling for Zazzle at all! Dino told me that "my payment was in fact sent to Paypal and that I could call back and that's the only answer I was going to get." Frustrated beyond belief I asked Dino for his supervisor. Dino put me on hold....never to return. I waited for what felt like a lifetime, he never returned.
I called Paypal and asked them about the money, they of course, had no record of the payment or they would have sent it to me. Back to Square #1 - where is my money?
I called Zazzle on the phone and got a representative by the name of Dino. Dino was not a pleasant guy (an understatement). Dino talked me in circles and never resolved my question. He made me more frustrated and had me wondering if I should be selling for Zazzle at all! Dino told me that "my payment was in fact sent to Paypal and that I could call back and that's the only answer I was going to get." Frustrated beyond belief I asked Dino for his supervisor. Dino put me on hold....never to return. I waited for what felt like a lifetime, he never returned.
I called Paypal and asked them about the money, they of course, had no record of the payment or they would have sent it to me. Back to Square #1 - where is my money?
Where was my Zazzle money if Paypal didn't have it?
| I called Zazzle back, asked for a supervisor right away, I didn't even want to talk to another customer service rep. Dino made himself clear that they were only going to tell me the same thing and that wasn't going to be good enough for me. I was immediately given a supervisor at Zazzle named Tamara. Tamara was a very helpful woman because she could tell by the tone in my voice that I was already very upset with how I was being given the run around. Wanting to help, Tamara took my information and investigated my situation. |  Self Portrait of Me THAT DAY! |
Three days later, I was contacted by Tamara, she informed me that there was an issue with my 1099 and where it was sent. Apparently they got my 1099 returned to them last year. She apologized that it took so long to resolve the issue and assured me that my money was put back into my Zazzle account and would be paid out the following month.
I was happy that my money was found but still disappointed that I had been put through so much hassle. Tamara did feel bad, I could tell she did but her hands were tied. I think if she could have given me my payment right there, she would have. She spent three days figuring out where my money was and I appreciated that.
I was happy that my money was found but still disappointed that I had been put through so much hassle. Tamara did feel bad, I could tell she did but her hands were tied. I think if she could have given me my payment right there, she would have. She spent three days figuring out where my money was and I appreciated that.
Fast forward about 2.5 weeks....
This morning I opened up my email and saw one titled "Your Zazzle Balance!" Inside the email it stated my balance and it had an additional amount below it...
It was A CREDIT! It was a gift certificate for $150! WOW! That was a pleasant, unexpected surprise and I'm not sure when it happened!
I planned on blogging about the whole incident when I received my money on the 15th of April.... because that's what I do. I'm very happy that they resolved the issue before the next pay period even if they didn't pay me on time.
It was A CREDIT! It was a gift certificate for $150! WOW! That was a pleasant, unexpected surprise and I'm not sure when it happened!
I planned on blogging about the whole incident when I received my money on the 15th of April.... because that's what I do. I'm very happy that they resolved the issue before the next pay period even if they didn't pay me on time.
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